Our occupiers

 

We value the relationships that we have built with our diverse set of occupiers, continually striving to better understand and meet their needs.

Working together

88%

of our occupiers rated their level of satisfaction good or excellent

2017 Customer Satisfaction Survey

We look after around 350 occupiers in 55 buildings. Our occupiers are hugely diverse, from Fortune Global 500 companies to sole traders, working across a variety of sectors. 

Good communication is critical to our close working relationships. That’s why we ensure each of our portfolio managers formally meets every occupier twice yearly and a member of our Executive Committee meets with our top 20 occupiers annually.

The valuable insight we gain into our occupiers’ businesses and sectors enables us to ensure they are satisfied with their existing space and that they remain with us after their original leases expire. That’s one major reason why our retention rate is so high.

Close occupier relationships are an important part of our strategy. By knowing what our occupiers are thinking, we can work with them to provide solutions to their changing requirements.

Steven Mew Portfolio Director

Steven Mew, Portfolio Director

Meeting our occupiers’ needs

When our occupiers need us, we make sure we are there for them. That’s why we run a dedicated helpdesk and hold regular occupier meetings to hear feedback and solve any issues.

We have a dedicated GPE Building Manager allocated to each occupier, ensuring a human face is available at all times.

In addition, we produce occupier guides, bespoke to each building, which provide information on such issues as:

  • Landlord services
  • Access and security
  • Fire, Emergency and Health & Safety procedures
  • Occupiers’ responsibilities
  • Insurance
  • Guidance, policies and procedures regarding building works
  • Environmental management

We also offer a dedicated web portal to help occupiers with the day-to-day running of their premises. The portal enables us to communicate effectively with our occupiers about the building’s services, the regular occupier meetings, service charges, any planned maintenance work and GPE contacts for the building.

It's a credit to the Building Manager and on site security team that I'm rating them a '5 out of 5'. They were very available for us and have been very helpful with the small details that make a difference.

Jake Fraser IT and Operations Director, Four Communications Group plc

We worked with GPE successfully in taking expansion space at Wells & More, so it was only natural that we went back to them to meet our growing business’s needs. 160 Great Portland Street will be our global headquarters and a bespoke building that suits us for many years to come.

Alex Hope Managing Director, Double Negative

We’re delighted with our new workspace on the fifth floor, which has allowed us to relocate one of our major businesses - 5 News - from a satellite office back to 200 Gray’s Inn Road, and for our rapidly expanding production division to continue its growth into fantastic new offices. We’re very much looking forward to the new café and reception area, which will be an exciting, high quality space for both staff and guests.

Bryan Martin Chief Financial Officer, ITN

Focus on…

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