An exciting new role has arisen for a Flex Customer Experience Manager to join the CX team at GPE.
The Flex Customer Experience Manager is responsible for delivering exceptional customer experiences and creating productive, enjoyable environments for our partners and customers to thrive in. As our brand ambassador and "go-to" person onsite, you will be passionate about customer experience and will work with our Service Partners to achieve our goals - providing them with the direction and motivation to help us achieve more together.
Creating workplaces that provide memorable experiences is our priority, so it is vital that you promote and maintain positive relationships with our customers, partners, and local communities. To enable you to do this, you will take responsibility for the delivery of our workplace strategy, aiming to regularly exceed customer's expectations and embracing opportunities to identify and implement innovative ideas throughout the year.
Drawing on your own experience and knowledge of our customers, you will help shape the look and feel of our workplaces in a way that sets us apart from our competition, demonstrates the collaborative approach we take and that creates an open, fair, and inclusive environment for all.
You will be passionate and dedicated to delivering great customer and workplace experiences. You should enjoy finding new and innovative ways of doing things and will play a key role in driving a consistent approach to our workplace strategies across the GPE Fully Managed portfolio - helping us to implement a culture of continuous improvement and customer engagement.