Key to advancing our purpose to unlock potential, creating sustainable spaces for London to thrive, this Brief sets out how we achieve our commitments in our Sustainability Statement of Intent from design and development to fit out and operation of all our spaces, whether Ready to Fit or Fully Managed. We are taking a Customer First approach to integrating climate resilience across our entire business, designing our buildings using nature-based solutions and ensuring they meet evolving legislation. Circular thinking is firmly embedded in our design process as we take a ‘retain, repurpose, reuse’ approach, ultimately maximising recycled content and minimising the use of new materials. And opportunities for innovation are embraced throughout the lifecycle of our spaces and buildings. Using Digital Twin technology, we’re transforming processes from design to construction and from fit out to operation.