Portfolio IT Manager

  • Department: Digital & Technology

A vacancy has arisen for a Portfolio IT Manager to join Great Portland Estates, reporting to the Senior Operations Manager.

Role and Responsibilities:

• Manage the Technology deliverables for any portfolio / development activities, project managing technology deliverables on new developments and refurbishments.
• Provide quotes and estimates to the development and investment teams to support future portfolio initiatives.
• Oversee and manage the support provided to sites to ensure day to day service levels are met working closely with both GPE Staff and suppliers/partners.
• Hold suppliers / partners to account for delivering any new technology to sites on time and to budget.
• Manage Digital and Technology related finances for any portfolio project related activities.
• Support the leasing and flex teams with customer pre-sales, on boarding and off boarding activities.
• Support any Digital and Technology related customer feedback sessions, to help improve customer engagement.
• Service Delivery Management to ensure continuity of service from suppliers and partners.
• Introduce better monitoring and alerting for sites so that we identify and resolve any technology issues before they impact on customers.
• Build relationships with our customers technical teams, strengthening their reliance and perceptions of GPE as a partner of choice.
• Ensure we have effective marketing material and customer facing documents, that support our ambitions and effectively communicate our offering to customers.
• Work closely with the Customer Experience team and support any customer technology requirements

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